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FAQ

Frequently Asked Questions
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What is the turn-around time for a suit?
It takes about 4 to 6 weeks after the first fitting. We will notify you as soon as your garment is ready for pick up. Depending on how busy we are, orders may be expedited for an additional fee (25% of the total price). The minimum turn-around time is 3 weeks with an urgent order fee. Please note there is no specific finish date can be given for regular orders.
What is our service process?
The full process can be found here - How it works.
What is the turn-around time for a shirt?
4 weeks. If ordered together with suits, it will be the same finishing time as your suits without request.
What fabrics do we have for suits?
From wool blend to pure wool, including super 100 to super 120 made from Australian Merino Wool. We also carry some premium Italian Super 130-180 which comes with a range of colours, patterns and styles.
What fabrics do we have for shirts
We mainly make shirts from 100% cotton fabric.
What if my suit doesn't fit well?
For all online and Standard MTM orders, we charge a discounted price for suits alteration. Usually $50 is enough to cover 3 areas of suit jacket alterations. Such as bust, waist and hip. We provide free alteration for our premium tailoring service.
Do we refund?
No, with the nature of our business, every item is made to order. We do not stock. Once items are made, they are nonrefundable. We are not responsible if you change your mind. Our business is serious to the regular retail shops. All December Rush made to order/measure, premium tailoring service and products cannot be returned or exchanged. It is important that you are a genuine buyer and not plan to abuse our service for a wedding, an upcoming interview or an important business meeting. Please respect our time and services. Thank you!
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